Shop Policies

At The Man Cave, we strive to accommodate all of our valued clients while maintaining a smooth, professional environment. To help us do that, we have a few important policies in place. These guidelines are designed to protect both our clients and our team, ensuring that each day runs efficiently and fairly for everyone.

We kindly ask that you take a moment to review our shop policies below.

Late Arrival Policy

We understand that delays can happen, but to ensure all clients receive the full service they deserve, we ask that you arrive on time for your scheduled appointment.

Arrivals up to 5 minutes late – Service will still be provided, but the appointment may be modified to fit the remaining time.

Arrivals 6–10 minutes late – Service may need to be shortened, adjusted, or cancelled at the barber/stylist’s discretion.

Arrivals 10 minutes late or more – Will be considered a No-Show, and our no-show policy will apply.

Late arrivals affect not only your service but also the appointments of clients scheduled after you. Please plan accordingly to ensure you receive the best possible experience.

NO-SHOW Policy

A No-Show is defined as failing to arrive for your scheduled appointment without providing prior notice.

We understand that emergencies and unexpected situations occur, but failing to notify us in advance results in lost time that could have been given to another client.

First No-Show – One courtesy waiver will be applied.

Second No-Show – Online booking privileges may be suspended, and full payment will be required before future services.

Multiple No-Shows in a Month – An invoice for the missed services will be sent to the client to cover lost time and the barber/stylist may refuse service permanently.

Failure to Pay Invoices – Will result in permanent removal from our booking platform.

We value our time and the time of our clients. Consistent no-shows will not be tolerated.

Child Safety Policy

At The Man Cave, the safety of our clients, especially children, is our top priority. We work hard to create a comfortable and positive experience for every child in our chair. However, there are situations where it may be unsafe or impractical to continue a service.

We reserve the right to refuse or discontinue service if:

A child’s behavior makes it impossible to safely complete the haircut.

A child is excessively moving, thrashing, or attempting to leave the chair in a way that poses a risk of injury.

If a child is unable to remain calm enough for their haircut to begin or continue, and the appointment has been delayed by 10 minutes or more due to behavior, the service will be stopped. At that point, the appointment can be rescheduled for another day, as we must stay on schedule for other clients. There will be no charge for the incomplete service.

A child is physically resisting in a way that could cause harm to themselves or the barber/stylist.

We will always do our best to give every child the best haircut possible. However, if a child is extremely uncooperative, constantly moving, or making it unsafe to continue, please understand that the end result may not be perfect.

If a haircut is completed under these circumstances, we ask that you set realistic expectations — the final result is a reflection of the situation, not a lack of skill or effort. We cannot be held responsible for imperfections caused by excessive movement or unsafe behavior during the service.

If a service is stopped for safety reasons:

The appointment may be rescheduled for a later date.

We may recommend waiting until the child is more comfortable with haircuts before rebooking.

Any applicable service fees or deposits will be handled according to our shop policy.

This policy ensures the safety of the child, our staff, and other clients in the shop.

Right to Refuse Service

The Man Cave reserves the right to refuse or discontinue service to any client at any time if their behavior is unsafe, disruptive, or disrespectful toward staff or other clients.

This includes, but is not limited to:

Aggressive, threatening, or inappropriate behavior

Excessive intoxication or impairment

Failure to follow shop policies

Actions that pose a risk to the safety of the client, staff, or others in the shop

Our priority is to maintain a safe, professional, and respectful environment for everyone. If service is refused, any decision to rebook will be at the sole discretion of the shop and its staff.